Privacy Policy

Your privacy and data security are fundamental to our mission.

Last updated: 22 October 2025

1. Introduction

Climatra AI ("we," "us," or "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal and business data when you visit our website (climatra.ai), join our waitlist, or use our services (the "Platform").

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. For the purpose of this legislation, the data controller is [Your Company Legal Name], [Your Company Registered Address, e.g., 123 Green Street, London, UK].

2. Information We Collect

We may collect and process the following data about you:

  • Personal Identification Information: Your name, email address, phone number, and company name, which you provide when you fill out our contact or waitlist forms.
  • Business Operational Data: To provide our carbon accounting services, we collect data from your integrated third-party accounts, such as Xero, QuickBooks, and utility providers. This includes financial transaction data, energy consumption figures, and other business-related metrics necessary to calculate emissions.
  • Technical & Usage Data: Information about how you access and use our website and Platform, including your IP address, browser type, operating system, and pages visited, collected via cookies and analytics tools.

3. How We Use Your Data

We use your data for the following purposes:

  • To Provide Our Service: To process your Business Operational Data to calculate your carbon footprint, generate ESG reports, and provide AI-driven recommendations.
  • To Communicate With You: To respond to your inquiries, send you updates about our launch (if you joined the waitlist), and provide customer support.
  • To Improve Our Platform: To analyze how users interact with our website and Platform, allowing us to improve functionality, user experience, and our AI models.
  • For Compliance and Security: To comply with legal obligations, prevent fraud, and protect the security of our Platform and users.

We will never sell your personal or business data to third parties.

4. Data Security

We take the security of your data seriously. We implement robust technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. This includes:

  • Data encryption in transit (SSL) and at rest.
  • Strict access controls for our employees and contractors.
  • Secure, standards-compliant hosting environments.
  • Regular security audits and vulnerability scanning.

When you integrate third-party services like Xero or QuickBooks, we use secure OAuth protocols, and we do not store your login credentials for those services.

5. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

If you subscribe to our Platform, we will retain your data for the duration of your subscription and for a reasonable period thereafter in case you decide to re-activate your account or as required by law.

6. Your Data Protection Rights (UK GDPR)

Under UK data protection law, you have rights including:

  • Your right of access: You have the right to ask us for copies of your personal information.
  • Your right to rectification: You have the right to ask us to rectify personal information you think is inaccurate.
  • Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing: You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing: You have the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability: You have the right to ask that we transfer the personal information you gave us to another organization, or to you, in certain circumstances.

To exercise any of these rights, please contact us at privacy@climatra.ai. You will not have to pay a fee to access your personal data.

7. Cookies Policy

Our website uses essential cookies to function. We also use non-essential analytics cookies (like Google Analytics) to help us understand how visitors use the site. We will ask for your consent before deploying non-essential cookies.

8. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

9. How to Contact Us

If you have any questions about this privacy policy or our data protection practices, please contact us at:

Email: privacy@climatra.ai
Address: [Your Company Legal Name], [Your Company Registered Address, e.g., 123 Green Street, London, UK]

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection issues (www.ico.org.uk).